Warranty & Refund Policy
Our goal is that you always have working access. Because digital products are delivered right after payment, we offer a fair Replacement & Partial Refund Guarantee.
Questions? Contact our support team.
1. Warranty Period
Every product has its own warranty period, shown in its description before you buy (for example 1 month, 3 months, 1 year or lifetime). The warranty starts on the day we deliver your order.
2. Free Replacement
If your account or key stops working during the warranty period (for example the password no longer works or the plan was removed):
- Contact us with your order number.
- We check the problem and send you a new, working account.
- Replacements are free for the whole warranty period.
3. Partial Refund
If we cannot give you a working replacement, we refund the days you haven't used yet:
Refund = Amount paid × (Days left ÷ Total days)
The refund is sent back to the payment method you used.
4. When the Warranty Ends Early
The warranty and any refund are cancelled if:
- You change the email, password, payment or security settings of a shared account.
- You share or resell an account that was sold for one person.
- You upload a fake or edited payment screenshot.
- You break the rules of the service itself (for example spam or banned tools).
5. How to Claim
Open a support ticket on our Support page with your order number, or message us on WhatsApp. We usually reply within a few hours (support hours: Every day, 10am – 11pm).